On most items, Big Mike's electronics offers a 14-day exchange/refund policy to online/mail order customers. However, the following products cannot be accepted for credit, refund or exchange and must be repaired by a manufacturers' authorized service center : All Televisions 19" and over, Pioneer and Panasonic Digital DVD Recorders (including TiVo), computer desktops computers, notebooks computers, printers, ear buds and headphones. Authorized service centers can be found in the product manual. Every product is fully guaranteed by the manufacturer, and the complete warranty is included with the product. The manufacturers warranty covers repair or replacement of defective parts, subject to the conditions set forth in the warranty. In the event you do need to return an item, there are a few simple steps to follow, and a couple of conditions.
- All returns are subject to a 5 percent restocking fee. If the condition of the goods and packaging material are not 100 percent complete and in mint condition, we reserve the right to increase the restocking fee.
- Shipping and handling charges are non-refundable.
- Car stereo and electronic equipment should be bench-tested prior to installation. Units that have been installed, scratched or abused will not be accepted for return or credit.